Once your booking is processed, your right to cancel without penalty ends as designated by The Office of Fair Trading as we have booked you into a sporting event at a specific date at a specific time. Therefore the terms of cancellation are as follows:
- Once a booking is processed - loss of deposit
- 31 days or more prior to the event - Full refund of monies paid less the deposit. Your deposit is the Game Fee, which you paid on booking
- 30 days or less prior to the event - No refund.
- Our accepted date of cancellation is the date that your written cancellation is acknowledged in writing by The Company. If catering or any other supply isincluded in the package, this may also be subject to cancellation charges. No verbal cancellations are accepted. Cancellations must be sent by either email or post; both addresses can be found on our website or on our receipts.
- Stated cancellation times include weekends and bank holidays
- Any reduction in numbers must also be confirmed by The Company in writing to be considered valid. Cancellation charges as above apply in the event of a reduction in numbers in all cases.
Under circumstances out of our control, including but not limited to; extreme weather or other natural damages to sites, unexpected group cancellations, or other events which may create unacceptable risk to health and safety or the inability to run an acceptable standard of game, we reserve the right to cancel your booking or offer an alternative date or site for your booking. Under such circumstances our liability is limited to a full refund of all monies paid. We do not accept liability for any additional or associated costs that may be incurred as a result of the cancellation or necessary change. Paintball is an all-weather sport and will normally proceed regardless of weather conditions. In adverse weather conditions you should assume your booking will proceed unless directly advised by us otherwise.A cancelled event will be advised directly either by phone or email 12 hours before any cancellation by us.
All our venues require participants to be ready to take part in the activity 30 minutes or at the very latest 15 minutes prior to a designated 'start-time' to enable a full safety briefing to take place. The time stated on your confirmation is this important 'arrival time' and not the 'start time'. All our venues will do their best to accommodate late arrivals but this cannot be guaranteed, especially during busy periods. It is unlikely that customers will be allowed to participate if they have missed the pre-session briefing and safety talk. Some of our venues will make an exception to this and provide individual safety talks and briefings, but this in entirely at the individual venue's discretion and cannot be guaranteed. The booking will normally be treated as a cancellation in the event of late arrival with the loss of all monies.
EXCLUSION FROM VENUE
The host venue has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age; are unfit to take part in the activity because of physical or mental impairment; be under the influence of alcohol or drugs; have arrived too late to take part in the pre-activity briefing; consider them to be a danger to themselves, other participants or members of staff; or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and full cancellation charges will apply.
Should any participant damage the property of the venue of verbally or physically injure a member of the staff or other participants, they will be dealt with by the venue management accordingly and may face prosecution by the venue. The Company will not become involved in such matters other than to supply the necessary authorities with contact details of the offending party / parties. Any communications relating to such matters should be conducted between the venue, the offending party / parties and the authorities.
All of the provisions, clauses and paragraphs in these Terms and Conditions should be read and construed independently of each other. If any provision, clause or paragraph in these Terms of Business is held to be invalid or unenforceable such provision, clause or paragraph will be struck out and the remaining provisions, clauses and paragraphs will remain in force.
Your statutory rights are not affected.
These Terms and Conditions are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts.
The Company will not be liable for any delay or failure to carry out any of its rights, duties and responsibilities under these Terms and Conditions if the delay or failure is caused by circumstances outside of the control of The Company, including, but not limited to acts of god, war, civil disorder or industrial dispute.
Failure by The Company to enforce any of its rights under these Terms of Business is not to be regarded as a waiver of those rights unless the waiver is confirmed in writing. If The Company decides to waive any of its rights under these Terms of Business, this will not inhibit The Company from enforcing those rights at any or all times in the future.